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Panel Automation Products

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Delta

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DC Injection Brakes

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Soft Starters

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Hitachi Products

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Variable Frequency Drives

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AuCom

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Peter Electronic

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Softstart UK Services

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ATEX System Design

System Designs By Softstart UK

Service Engineers

Softstart UK LV & MC Expert Service Engineers

Product Training

Available Training Services

Panel Design

Comprehensive Panel Designs

Downloads

Selection Of Download Files

High Quality Technical Support

Phone Support & Application Selection

Software Design

PLC & HMI Programming, Fieldbus Support

Softstart UK Online Store

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Technical Support

Softstart UK is committed to offering the highest levels of service and technical support. We provide technical support by telephone and on-site, where necessary. We go to extraordinary lengths in support of the customer, including late night and weekend site visits when downtime is critical. We know that in many control applications, downtime simply is not an option.

Technical support is complemented by a full repair service, delivering repaired products back to the customer at a significantly reduced cost compared with replacement.

Technical Support

Users can call Softstart UK and get a fast response to their queries. Whether it is relatively simple procedural guidance that is needed, or a complicated programming or application headache, customers can be assured that they will get an answer quickly.

Where new applications are encountered, Softstart UK emulates the technical requirements of the application in our test laboratory to ensure correct product specification and configuration before shipment to the customer.

If necessary, testing is also carried out at the customer’s site before commissioning the actual products to be used.

Repairs and Maintenance

Softstart UK also provides a full maintenance and repair service which delivers products back to the customer as good as new and with a full warranty covering the work completed.

Knowing that control products are usually needed in a hurry, our turnaround times on service and repairs are as short as possible. In some instances, replacement products can be loaned to customers to overcome short term problems.

Support Packages

Softstart UK is also able to offer remote management support packages to your systems, for an annual charge we can add remote monitoring using Ethernet access / or dual redundant 4/5g dial in services, whereby instead of immediately sending out an engineer and the associated costs for travel and visiting, we can remote in and look at the system completely remotely, for more details and costs enquire with us directly.

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